Your Feedback Matters to Us
At Recovery Cymru, we are committed to providing exceptional service and support to our community. Your feedback, including any concerns or complaints, is invaluable in helping us maintain and improve our standards.
How to Raise a Complaint
If you have a complaint, we encourage you to let us know so we can address the issue promptly and effectively. Please follow these steps:
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Download Our Complaints Procedure Document: For detailed information on how we handle complaints, please download our full Complaints Procedure document by clicking the button below.
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Submit Your Complaint: After reviewing the procedure, you can submit your complaint in writing via email or postal mail. Detailed instructions and contact information are provided in the Complaints Procedure document.
What to Expect After Submission
Our team will then investigate the matter thoroughly and aim to provide a formal response within 15 working days. If more time is required, we will keep you informed of the progress.
Confidentiality and Support
We assure you that all complaints will be handled with the utmost confidentiality and sensitivity. If you require assistance in submitting your complaint or need support during the process, please do not hesitate to contact us.
Continuous Improvement
Your feedback not only helps us address individual concerns but also contributes to the continuous improvement of our services. We appreciate you taking the time to help us serve you and our community better.
Thank you for being a valued member of Recovery Cymru.
Please click the button below for the full complaints procedure documentation.
